Groundwork0 - Services

Network Maintenance
In an ideal world, problems are caught before they occur. In the real world, problems do occur and at the most inopportune times. When a crisis hits your network, the damage to your productivity - and to your profits - compounds with every minute of downtime.

Groundwork0 provides the people, processes and best practices to help you accurately isolate problems, implement appropriate tools and restore network resources as quickly as possible. Even if you're not one of our clients, Groundwork0 can help in a pinch. Our network emergency response team is on call 24/7 to address any IT emergency.

Because we write and administer our maintenance contracts and don't just resell them, we have the ability to offer customers unique terms, tremendous cost savings, and performance guarantees.

Groundwork0 has an extensive parts depot here in the Detroit Metropolitan area and we can often respond to network emergencies much faster than the competition.

We'll work with you to isolate the problem on the phone call, then immediately dispatch a technician to your site to make the necessary repairs and preventive maintenance recommendations. After we've fixed the problem, we follow up with a report detailing the problem, how we fixed it and recommendations for preventing a recurrence.

By freeing your IT staff from network troubleshooting and "putting out fires," we can help your employees concentrate on more vital, business-building projects.

Network Management and Monitoring
Having 99 percent uptime still means being down for 87.66 hours per year. In an environment where a one-percent improvement in network availability can mean hundreds of thousands of dollars in added revenue,
the ability to access and analyze performance data is crucial.

Our Remote Network Monitoring and Response services scan your network for problems on a continuous basis, helping to head off difficulties before they cause a shutdown. Combining expert analysis with sophisticated software and tools, we'll provide you with unparalleled insight into the health and overall performance of your network.

By analyzing performance and efficiency data gathered from your network and related systems, our experts prepare a monthly trend report detailing key performance criteria. These Web-based trend reports give your IT staff easy access to information on a broad spectrum of network conditions, including reliability, availability, efficiency and overall performance. We can also use the latest tools and technologies to establish alarm parameters for key thresholds on your network's critical functions. With our 24/7 remote monitoring and response service, someone always has a finger on the pulse of your operation, poised to respond in an alert - often before you even know a problem has occurred. In short, we give your IT staff the knowledge needed to avert potential problems, make more intelligent business decisions and derive maximum value from your IT expenditures, helping to:

Lower maintenance costs
Reduce losses due to network downtime. Extend the IT team without adding to the payroll Improve reliability Extend equipment life

Consulting Services
Many IT projects fail due to lack of planning and unfocused goals. As part of our consulting and support services, Groundwork0 will work closely with you to fully understand your technology and business needs.

We'll help you answer key questions about your IT infrastructure and help you plan and budget accordingly. Groundwork0's network management and consulting services help you more effectively align your network and IT goals with your business goals. The result is improved performance, lower costs and the increased confidence that comes from solid, well-planned solutions.

Our consultants have expertise in a wide variety of areas, including:

Network systems and security assessment Network and systems planning and design Network and systems deployment and implementation High availability network solutions Security planning and implementation Onsite training Onsite pro-service contracts