Groundwork0 - Technical Support

Motor City Casino
by Shane Pfannes

Groundwork0 is happy to announce that we will be partnering with Voice Data Systems to install a complete telephony solution for the Motor City Casino. The Motor City Casino has built a new gamin...

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Soaring Eagle Casino
by Shane Pfannes
10/24/06 Groundwork0 is very excited to announce that they have entered into an agreement with Soaring Eagle Casino and Resort. Groundwork0 will provide 24x7 maintenance for select Nortel data equipment ...

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Kalamazoo Valley Community College
by Shane Pfannes
Groundwork0 is pleased to announce that they have finalized a maintenance agreement with Kalamazoo Valley Community College. KVCC is a comprehensive, public, two-year college, with enrollment of between 10,000 and 11,000 each semester. The College offers certificate programs in ...

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Archived articles

Groundwork0 has one engineer on-call at all times (24/7). The contact order is as follows:

Tim Pfannes: (Cell 248.214.1123) Monday - Thursday
Releford Gamble: (Cell 313.729.4565) Friday - Sunday

In the unlikely event that the engineer on-call cannot respond immediately then the call can be escalated to the secondary person. If for whatever reason the secondary engineer can not be reached then the support call can be placed to Shane Pfannes:

Shane Pfannes: (Home 248.738.4421 - Cell 248.318.9338)

For software support you can contact an engineer, or log into our FTP server for access to upgrades and patches.

For equipment quotes, pricing, or general questions please call Shane Pfannes.