Groundwork0 - Technical Support

University of Toledo
by Shane Pfannes
Groundwork0 is happy to announce that they have been selected by the University of Toledo to provide 24 x 7 x 365 maintenace for their core network infrastructure. The University of Toledo was established in 1872 and became a member of the state university system in 1967. UT now has over 20,000 stud...

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City of Detroit
by Shane Pfannes
The City of Detroit has recently named Groundwork0 the leasing agent for the network infrastructure. Groundwork0 was also renewed as the City of Detroit's network technology maintenance provider. Groundwork0 has had a great partnership with the City since 2001 and is excited to extend their relation...

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Motor City Casino
by Shane Pfannes
Groundwork0 is happy to announce that we will be partnering with Voice Data Systems to install a complete telephony solution for the Motor City Casino. The Motor City Casino has built a new gaming complex and hotel at their site on Grand River Avenue. Groundwork0 will assist Voice Data Systems to ...

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Archived articles

Groundwork0 has one engineer on-call at all times (24/7). The contact order is as follows:

Tim Pfannes: (Cell 248.214.1123) Monday - Thursday
Releford Gamble: (Cell 313.729.4565) Friday - Sunday

In the unlikely event that the engineer on-call cannot respond immediately then the call can be escalated to the secondary person. If for whatever reason the secondary engineer can not be reached then the support call can be placed to Shane Pfannes:

Shane Pfannes: (Home 248.738.4421 - Cell 248.318.9338)

For software support you can contact an engineer, or log into our FTP server for access to upgrades and patches.

For equipment quotes, pricing, or general questions please call Shane Pfannes.